Frequently Asked Questions

Everything you need to know about your Scooch electronics and orders.

What is the standard shipping time for orders?

We typically process orders within 1-2 business days. Standard shipping within the continental U.S. takes approximately 3-5 business days, while international shipping varies by location.

Do Scooch products come with a warranty?

Yes, all Scooch electronic devices and accessories are covered by a 12-month limited warranty against manufacturing defects from the date of purchase.

What is your return policy?

We offer a 30-day money-back guarantee. If you are not completely satisfied with your purchase, you can return the item in its original packaging for a full refund or exchange.

Are your charging cables and power banks certified for safety?

Absolutely. All our power products are CE, FCC, and RoHS certified to ensure they meet the highest safety standards for your devices and your home.

How can I track my package after it has shipped?

Once your order leaves our warehouse, you will receive an email notification containing a tracking number and a link to the carrier's website to monitor your delivery status.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.